Global Operations Coordinator

Global Operations Coordinator

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Role Description

The Global Service Organization's goal is to achieve highest Customer Service quality and Customer satisfaction while maintaining the company business objectives and procedures.

I'm this role, you'll be assisting the Global Service Coordinators, the Business Operations Manager and the VP Global Services, reporting to Global Business Operations Manager

Key Responsibilities:

• Review & approval of Sales Orders, Follow up on Authorization process, Close Billing for financial orders
• Follow up on Tool down orders, ensure timely response from all relevant functionalities
• Daily support of Global Service coordinators activities, assist to resolve any significant problem
• Backlog follow-up, End of Month / End of Quarter supplies and revenue
• Work closely with the company material department on Supplies and Shipping plan
• Service Call control and review including Inventory balancing, ensure Billable Service calls are correctly charged, Follow up on pending RMA (Customer returns)
• Service Price Lists maintenance
• Support and monitor Quarterly / Yearly Inventory count process
• Work closely with the company Finance department for month / quart closing
•Maintain good internal business relationships while achieving Service required goals
•Keeps management well informed of area activities, significant problems, and any changes requested of them

To success in this role, you should have the following skills and experience:

• B.Sc in Industrial Engineering and Management / Business Management / Economics
• +5 years of experience as sales operations in a global multi-disciplinary including experience supporting the field-base Service organization
• Strong analytic skills
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to multi-task, prioritize workflow and complete tasks with a high level of organization, responsibility, and efficiency
• Proficient in Excel (including formulas, functions, pivot, Macro and etc..)
• ERP systems – a must. ERP Priority - an advantage
• CRM SalesForce.com knowledge - an advantage
• English proficient 

About Nova:
Nova Measuring Instrument Ltd. is a leading innovator and a key provider of metrology solutions for advanced process control used in semiconductor manufacturing. Nova’s HQ is located in Israel and listed at the top 20 companies in the Globs D&B the best HiTech companies to work at.