Senior Technical Support Engineer

Senior Technical Support Engineer

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Role Description
In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide, responsible for training, installing and supporting all Nova products.
We foster teamwork, excellence, and innovation, making customer success our main goal.

Key Responsibilities: 
• Be the service focal point (Tier-3) for all service technical needs of products
• Involved in product development activities; make sure field and customer needs are well-represented and prioritized during the product roadmap
• Lead all field technical escalations 
• Actively participate in product evaluations 
• Proactively generate knowledge transfer sessions and OJT for FSEs worldwide
• Write and implement procedures to improve field knowledge and performance

• B.Sc. in Electronics/Mechanical Engineering or equivalent—Must
• Minimum 3 years as Tier-3/4 Support Engineer
• Previous experience and familiarity with the semiconductor industry or capital equipment manufacturers—an advantage 
• Excellent troubleshooting skills
• Excellent level of English—both spoken and technical
• Previous proven experience working with global customers/accounts on site
• Ability to work independently 
• Proven knowledge in SEMI E10, SPC, TRIZ, structured problem solving, DOE, JMP, Python, and data analysis—an advantage  
• Ability to travel—30% of the time