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Field Service Engineer

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Role Description

The “Service Team” at Nova is looking for a job title to “Super talent with high technical skills”

  • Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.
  • We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges and work together in multidisciplinary global teams to find answers.
  • We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

Responsibilities

  • Implement, analyzes, diagnoses, evaluate and troubleshoots technical equipment problems, and support company systems in the field.
  • Maintain, support, and guide proper training to all users.
  • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
  • Maintain company’s parts inventory under the position’s control.
  • Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
  • Assist in new equipment integration, “add-ons,” and upgrades.
  • Provide feedback to the headquarters based on experience gained with customers.

·      What will make you succeed in the role?

  • Keep learning, don’t give up.

Requirements

  • Completed training or studies in the field of chemistry or material. 
  • Understanding of electrical engineering.
  • Professional and clean room experience, ideally as a service technician in field service.
  • Business fluent knowledge of English. 
  • Pleasure in working with demanding customers on site.
  • Ability to work independently and strong service mentality.
  • Willingness to learn highly complex technology.
  • Flexibility and high willingness to travelling.

The extra spice

  • Good communication skills, team player, service oriented.
  • Aggressive, able to work under high pressure.
  • Good customer service skills, interpersonally skills.
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Nova team
Nova Taiwan RnD
Nova team

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