Nova is seeking an experienced Global Service Director to lead, develop, and grow our service division. The ideal candidate must be a strategic thinker, have a proven track record in developing and managing service operations, and possess the ability to build relationships in an international matrix organization. The successful candidate must be a solution oriented individual and have prior experience in building service management structures, processes and procedures that support a decentralized staff of field service managers, supervisors, technicians, and admin personnel.

• Constantly assess service improvements and business opportunities to successfully drive initiatives to improve performance and customer satisfaction.
• Recommend product or service enhancements to improve customer satisfaction and sales potential.
• Monitor financials from a service perspective for the region, maintaining an overview of cost savings, operational costs, profit and loss, and revenue.
• Partner with our Field Service Team and Global HQ to define service and delivery objectives for GMD, based on your forecast and projections.
• Leading Complex price quotations and coordinating approval of pricing.
• Act as a trusted advisor to our Service Teams in Taiwan, China, Korea, and USA in technical and commercial matters
• Foster strong relationships with internal stakeholders and customers, understanding their needs and aligning service delivery accordingly.