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TSMC Account Head

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Role Description

The TSMC Head of Key Account Management leads and oversees activities of the entire key account management department. She/He expands and maintains relationships with strategically important and large customers. Assigned to the highest-value key customers, the Head of Key Account Management is responsible for assigned strategic account targets and sales quota.

The Head of Key Account Management represents the whole spectrum of the business’s products and services to the assigned customers. She/He also leads key account planning and ensures that all assigned customer accounts within the department are catered for and that their needs and expectations are met by the business.

Responsibilities

  • Lead TSMC Account Team to achieve NOVA internal related goals at TSMC.
  • Be the primary point of contact and build long-term relationships with TSMC customers.
  • Maintain and continuously improve customers satisfactions at TSMC.
  • Help customers to collaborate with NOVA.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Lead TSMC Account Team to fulfill related documentations as NOVA requires.
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
  • Liaise between the customer and internal teams. 

Requirements

  • The Head of Key Account Management must have a master’s degree in Semiconductor related Technologies, Sales, Marketing, Customer Relationship Management, Business Management, Business Administration, Communications, or any other related field. An equivalent of the same in working experience is also acceptable for this position.
  • 12 years working experience in Semiconductor including key account management position within a fast-paced and highly competitive business environment.
  • Track record in meeting and even exceeding sales targets. Proven and successful track record in establishing strong and long-term customer relationships, being able to retain the highest-value relationships.
  • Ability to lead, develop, and motivate a team of account managers, leading them to the achievement or even surpassing of goals/targets.
  • Interacts directly with customers, and capable of maintaining clear, unambiguous, exhaustive, and fulfilling communications with the customers leaving them feeling satisfied and tended to.
  • Demonstrate high proficiency in MS Office, which are necessary for the creation of visually and verbally engaging reports and presentations for the senior sales management, clients, key stake holders etc.
  • Must have an ability to demonstrate an understanding of standard sales analyses and an ability to extract useful insights from raw data and information for the purpose of strategy creation, furthering key account agendas, and enabling the achievement of goals and targets.
  • Must be customer-oriented, be patient in order to manage difficult customers, be result-focused, demonstrate integrity and respect in the performance of his/her duties, be self-motivated going beyond the call of duty.
  • Have an ability to handle multiple projects simultaneously and meet deadlines, have exceptional organizational skills, and demonstrate calmness in uncertain and stressful situations inspiring the same in his team.
  • Committed and highly collaborative individual who values the input of colleagues and involves others in important decision making.
  • Demonstrate and ability to lead with a vision establishing a healthy working culture in his/her team and be likeable and approachable making it easy for junior and collaborative personnel to follow him and enabling him to earn the trust of clients and senior sales personnel.

If you need assistance due to a disability, you may contact us at talent@novami.com

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