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Service Manager

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Role Description

Our Global Business Group at Nova is looking for a Territory Service Manager who is a self-starter, has a positive attitude, is a team player, and can support and in-directly manage service account throughout US and Europe’s customer sites in a professional manner and focuses on all service’s business aspects. Planning and overseeing new initiatives, research and developing new opportunities, increasing value to the customers, attending customer’s meetings. Work closely with the account, sales team and service teams and HQ service managers.

Service Manager, based in US (Portland, Bay Area, Albany (NY) will be considered) as a primary site supporting Nova customers across Europe and US.


About us:

  • Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, mathematics, algorithms, software and hardware expertise to redefine the limits of what is possible in semiconductor manufacturing.
  • We invite you to join our dreamers and winners and brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers.
  • We dive deep to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

Why Nova:

  • Certified Best Places to Work from "Great Places to Work" in 2022 & 2023 (Rated by our employees) Top 30 in our industry category 
  • Doubled in revenue from 2020 to 2022
  • Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
  • Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers. 

Responsibilities

  • Understand customer’s needs and translate them into a daily working plan for the team
  • Daily administrative management of the service business, that consist of pricing, quotations, PO, invoicing, deliveries.
  • Manage Customer support activities through coordinating resources available throughout territory including evaluations and escalations
  • Developing customer relationships that lead to long term customer satisfaction and service business growth
  • Previous experience in selling service contracts
  • Driving commercial strategies that maintain business while supporting customer cost reduction
  • Manage service business forecast and opportunities. And coordinate it between account manager, service HQ and customer.
  • Together with account teams identify potential new business and drive for engagement with customers while building short- and long-term strategy.
  • Allocates assignments to the individual accounts service teams and works collaboratively with any direct reports.
  • Shows professional management capabilities
  • Interface with the customer periodically
  • Implements definite working methods and regulations
  • Directly responsible for strategic evaluations and escalations
  • Responsible for knowledge setup, transfer and collaboration between different customer sites in the territory
  • Provide sales support and sales related information.

Requirements

  • Academic background: Degree in engineering or business
  • Previous experience working with multi-discipline complex capital equipment, ideally semiconductor manufacturing or related industries
  • Knowledge in metrology and analysis equipment
  • Ability to travel in Europe and US up to 25%
  • Experience in Semiconductor Process/Process Control market is an advantage
  • Business knowledge and experience, especially in services
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