We are looking for a

Field Service Engineer

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Role Description

Japan Service Team at Nova is looking for a Field Service Engineer (Super Talent with high technical skills)

  • Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.
  • We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges and work together in multidisciplinary global teams to find answers.
  •  We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

 

Responsibilities

You will be joining “Service Team “

  • We contribute the support and provide unique customer value around in Japan Service Team.
  • We take everyone is important partner and respect each other’s’ opinion.
  • You can learn the advance technical skills and collaborate with leading customers across the globe.
  • Teamwork is ours’ spirit; we are the team to make impossible to possible.
  • Come as you are, do what you love and grow with team.

What will you do as “Field Service Engineer”?

  • Provide project handling and customer support, including modifying, troubleshooting, diagnosing, installing, customer training, and repairing NOVA systems.
  • Act as the primary liaison between Nova Korea and customers, overseeing system performance, data collection, reporting, and customer satisfaction.
  • Quantify system performance using statistical techniques, ensuring system-to-system matching.
  • Coordinate all service activities with customers to maximize system uptime.

What will make you succeed in the role?

  • Continuous Learning: Never stop growing.
  • Open-Minded Collaboration: Communicate well, work effectively in teams.
  • Resilience under Pressure: Thrive in high-pressure situations.
  • Customer-Centric Focus: Prioritize excellent customer service.
  • Autonomy and Interpersonal Skills: Work independently yet excel in interactions.

Requirements

Education: Bachelor's or Master's in Mechanical Engineering or relevant field.

Experience: 2+ years in testing and troubleshooting semiconductor wafer metrology systems preferred.

Knowledge: Understanding of semiconductor tech; vacuum chamber experience a plus.

Flexibility: Willingness to work shifts and provide overseas support.

Language: Proficient in English, both written and verbal.


We’re committed to building a diverse organization with a unique sense of belonging. We are committed to provide equal employment opportunities to all individuals. We simply want you to be YOU and Proud of who you are.

If you need assistance due to a disability, you may contact us at Talents@novami.com

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