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Service Operations Coordinator

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Role Description

The Global Business Group at Nova is looking for a Service Coordinator who will be the point of contact for Nova territory Customers, Partners, Account Managers. The US service coordinator is responsible for assisting the Country Business Manager and Nova HQ Business Operations Manager to achieve the highest customer service quality and customer satisfaction while maintaining the company business objectives and procedures.


About us:

  • Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, mathematics, algorithms, software and hardware expertise to redefine the limits of what is possible in semiconductor manufacturing.
  • We invite you to join our dreamers and winners and brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers.
  • We dive deep to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.


Why Nova:

  • Certified Best Places to Work from "Great Places to Work" in 2022 & 2023 (Rated by our employees) Top 30 in our industry category 
  • Doubled in revenue from 2020 to 2022
  • Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
  • Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers. 


Responsibilities

What will you do as an Service Coordinator?

  • Work closely with the Country Business Manager, service managers, and Account managers on forecasting, revenue and ongoing customer Business related activities
  • End-to-End Order fulfillment from Opportunity to Quote to Customer Purchase order up to Delivery and cash collection escalations
  • Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply dates and shipping plan
  • Work closely with the Service engineers, manage service call fulfillment, Safety stock follow up and re-ordering from HQ
  • Manage Customer returns of faulty parts to HQ for repair (RMA)
  • Work closely with the HQ Global Service Business Operations teams for monthly/ quarterly revenue closing, customer forecast and communicate risks


What will make you succeed in the role?

  • Ability to multi-task, prioritize workflow and complete tasks with a high level of organization, responsibility, and efficiency
  • Ability to provide excellent performance under pressure
  • Highly developed sense of integrity and commitment to customer satisfaction

Requirements

  • Ability to multi-task, prioritize workflow and complete tasks with a high level of organization, responsibility, and efficiency, ability to provide excellent performance under pressure
  • Fluent English – Speaking, Reading, Writing
  • BA / B.Sc in Industrial Engineering and Management / Business Management or equivalent
  • +2 years of experience as Service coordinator in a global multi-disciplinary company
  • Strong analytic skills
  • Strong excel skills – Must be proficient in Excel (including formulas, functions, pivot etc..)
  • Highly developed sense of integrity and commitment to customer satisfaction
  • ERP systems – a must. ERP Priority - an advantage
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