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Field Service Team Leader

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Role Description

Japan Service Team at Nova is looking for a Field Service Team Leader (Super Talent, with mature leadership skills)

  • Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.
  • We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges and work together in multidisciplinary global teams to find answers.
  • We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

 

Responsibilities

You will be joining “Service Team “

  • We contribute the support and provide unique customer value around in Japan Service Team.
  •  We take everyone is important partner and respect each other’s’ opinion.
  •  You can learn the advance technical skills and collaborate with leading customers across the globe.
  • Teamwork is ours’ spirit; we are the team to make impossible to possible.
  • Come as you are, do what you love and grow with team. 

What will you do as “Field Service Team Leader”?

  • Managing the day-to-day activities of the team.
  • Motivating the team to achieve organizational goals.
  • Developing and implementing a timeline to achieve targets.
  • Delegating tasks to team members.
  • Conducting training of team members to maximize their potential.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Conducting quarterly performance reviews.
  • Contributing to the growth of the company through a successful team.
  • Creating a pleasant working environment that inspires the team.
  • Prepare weekly reports to update Service team or HQ for customer support, job completion and other issues pertaining to team performance.
  • Work closely with Operations and Sales Departments to achieve Company’s goals and objectives.
  • Other tasks deemed necessary by the Management.


What will make you succeed in the role?

  • Leadership Leadership Leadership
  • Continuous Learning: Never stop growing.
  • Open-Minded Collaboration: Communicate well, work effectively in teams.
  • Resilience under Pressure: Thrive in high-pressure situations.
  • Customer-Centric Focus: Prioritize excellent customer service.
  • Autonomy and Interpersonal Skills: Work independently yet excel in interactions.

Requirements

Education: Bachelor's or Master's in Mechanical Engineering or relevant field.

Experience: 5+ years of Technical /Managerial (Leader) Experience in Semi-conductor industry.

Knowledge: Understanding of semiconductor tech; vacuum chamber experience a plus.

Flexibility: Willingness to work shifts and provide overseas support.

Language: Proficient in English, both written and verbal.


We’re committed to building a diverse organization with a unique sense of belonging. We are committed to provide equal employment opportunities to all individuals. We simply want you to be YOU and Proud of who you are.

If you need assistance due to a disability, you may contact us at Talents@novami.com

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