We are looking for a

Team Lead - Field Service Engineer (m/f/d)

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Role Description

We at Nova Europe are looking for a Field Service Engineer - Team Lead (m/f/d) who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site and make the team grow.

The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.

  • Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.
  • We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers.
  • We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

We simply do things differently. What about you?


You’ll be joining the European team:

A growing team with employees in 5 countries - France, Belgium, Ireland, Austria and Germany

Responsibilities

What will you do as “Field Service Engineer”?

  • Provide first and second-level technical support to Field Service Engineers (FSE) and local service organizations within the designated region, with a significant on-site presence (50:50 or 70:30 split) to address major technical issues and collaborate closely with local FSEs.
  • Collaborate with local FSEs to resolve major technical issues, such as tool shutdowns and chronic problems, by evaluating upgrade projects and coordinating with product groups, while ensuring a balanced on-site presence to support hands-on problem-solving.
  •  Exercise decisive decision-making authority to determine action plans for resolving technical issues, ensuring timelines align with the guidance provided by the service manager, while actively engaging in hands-on problem-solving activities at customer location
  • Identify and effectively communicate problem issues to service managers and Technical Product Support (TPS) teams for crucial decision-making processes, leveraging on-the-ground insights gained from direct customer interactions.
  •  Analyze technical issues, formulate comprehensive countermeasure recommendations, and lead lessons learned processes for FSEs to foster continuous improvement, while actively participating in on-site engagements to provide real-time support and guidance.

What will make you succeed in the role?

  • Enjoy working, have good communication skills, be a team player and like to help others
  • Understanding of semiconductor practices, safety, ergonomics, and yield requirements

Requirements

  • Possess a technical education background with proficiency in electrical and software skills, complemented by a strong understanding of chemical principles.
  • Demonstrate fluency in English
  • Exhibit excellent communication and process competence, facilitating clear and efficient interaction with customers, colleagues, and stakeholders throughout the service delivery process.
  • Experience in the semiconductor industry is a plus.
  • You are willing to travel and work abroad for FSE training or customer support activities.
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