We are looking for a

Service Manager

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Role Description

Nova Measuring Instruments Korea is looking for a service manager who is a self-starter, has a positive attitude, is a team player, and can support and manage FSEs and our systems at our customer sites in a professional manner and focuses on all service’s business aspects. Planning and overseeing new initiatives, research and developing new opportunities, increasing value to the customers, attending customer’s meetings. Work closely with the account, sales team and service teams and HQ service managers.

  • Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.
  • We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers.
  • We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

Responsibilities

You’ll be joining the Nova Korea team

  • We are a collaborative and familial environment. We thrive on our teamwork and pride ourselves in our winning attitude.

 

A service manager as a primary site supporting Nova customers across Korea.

  • Customer Insight & Planning: Interpret client needs into efficient team action plans.
  • Technical Leadership: Guide the team as the key technical expert.
  • Workflow Implementation: Enforce advanced operational methods and standards.
  • Project Engagement: Involve in all project phases from Evaluation to Acceptance.
  • Flexible Task Management: Handle diverse tasks and resource sharing as needed.
  • Escalation Management: Lead and coordinate site operations and escalations.
  • Technical Liaison: Ensure resolution of technical issues in collaboration with Service and PD teams.
  • Knowledge Management: Oversee knowledge sharing and collaboration at the site.
  • Business Development: Drive new business opportunities and support technical pre-sales.
  • Opportunity Identification: Identify and engage new business prospects.
  • Team Support: Backup engineers and ensure continuous service delivery.
  • Performance Monitoring: Monitor team training, reports, and inventory status.

Requirements

  • Technical degree required in relevant fields  
  • Previous experience working with multi-discipline complex capital equipment, ideally semiconductor manufacturing or related industries
  • Knowledge in metrology and analysis equipment
  • 20% domestic and overseas travel 
  • Experience in Semiconductor Process/Process Control market is an advantage
  • Business knowledge and experience, especially in services
  • Fluent in English 
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