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Service Coordinator

Service Coordinator

China
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Role Description

As the focal point for Nova territory Customers, Partners, Account Managers, The China service coordinator is responsible for assisting the Country Business Manager and Nova HQ Business Operations Manager in achieving Highest Customer Service quality and Customer satisfaction while maintaining the company Business objectives and procedures for China & Singapore. 

Responsibilities
  • Work closely with the Country Business Manager, service managers, and Account managers on forecasting, revenue and ongoing customer Business related activities
  • End-to-End Order fulfillment from Opportunity to Quote to Customer Purchase order up to Delivery and cash collection escalations
  • Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply dates and shipping plan
  • Work closely with the Service engineers, manage service call fulfillment, Safety stock follow up and re-ordering from HQ
  • Manage Customer returns of faulty parts to HQ for repair (RMA)
  • Work closely with the HQ Global Service Business Operations teams for monthly/ quarterly revenue closing, customer forecast and communicate risks


Requirements
  • Ability to multi-task, prioritize workflow and complete tasks with a high level of organization, responsibility, and efficiency, ability to provide excellent performance under pressure
  • Fluent English – Speaking, Reading, Writing
  • BA / B.Sc in Industrial Engineering and Management / Business Management or equivalent
  • +2 years of experience as Service coordinator in a global multi-disciplinary company
  • Strong analytic skills
  • Strong excel skills – Must be proficient in Excel (including formulas, functions, pivot etc..)
  • Highly developed sense of integrity and commitment to customer satisfaction
  • ERP systems – a must. ERP Priority - an advantage