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Service Team Lead (Boise)

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Role Description

The Global Business Group at Nova is looking for a Service Team Lead to lead a team of service engineers and support one of our key account customers.

  • Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, mathematics, algorithms, software and hardware expertise to redefine the limits of what is possible in semiconductor manufacturing.
  • We invite you to join our dreamers and winners and brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers.
  • We dive deep to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

 

We simply do things differently. What about you?

 

You’ll be joining the Global Business Group:

  • The Global Business Group is a competitive and familial environment. We work as a team, and individually, to drive the success of our business using our winning attitude! 

Responsibilities

What will you do as a Service Team Lead?

  • Comprehend customer’s needs and translate them into metric and action plans for service team.
  • Key point of contact for customer communication on service topics. Hosts regular meetings with customer engineers and management.
  • Lead a team of field service engineers and serve as professional and technical leader. Interface and engage with HQ Service and Product teams to ensure all technical escalations are addressed in time.
  • Primary owner of install base performance and resolution: oversee & lead all field escalations, planning and prioritization. Track progress till closure.
  • Deliver the targets aligned in service contract with customer.
  • Identify areas for improvements and drive service excellence with the team.
  • Responsible for account service business deliverables. Drive up service business through collaboration with HQ service BU, application, and product team on new CIP, system, and service product evaluation.
  • Contribute to the design of new Value-Added Services Products

Requirements

  • > 5 years’ experience of semiconductor equipment and/or service is preferred. 
  • Able to work inside the customer clean room and do hands-on work.
  • Track record of achieving excellent customer satisfaction.
  • Well organized and close follow-up on internal and external projects.
  • Strong learning agility and continuous improvement mindset.  
  • Strong leadership to serve the team and foster team collaboration.
  • Excellent interpersonal and communication skills.
  • Travel: 20-35% (domestic and international)


Why Nova:

  • Fortune magazine chose Nova as one of the fastest growing companies in the world in 2019 and 2020
  • Because our 1100+ employees love coming to work every day in our 18 offices across the globe and share their passion for technology and innovation. 


D&I Statement:

We’re committed to building a diverse organization with a unique sense of belonging.

We strive to expand our multidisciplinary platform with diverse talents and inspire the various segments of society.

Our organization fosters an inclusive, open-minded, and accepting environment.

We respect all individuals and ensure everyone is seen, heard, valued, and respected.

At Nova, we believe in diversity.

We are committed to provide equal employment opportunities to all individuals.

Qualified applicants will be considered for open positions without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, accommodated facilities, and more.

Nova welcomes all dimensions of diversity!

Read About our D&I Policy
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