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Global Service Product Expert

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Role Description

The Global Service Team at Nova is looking for a Global Service Product Expert to support our growing service business.

In this role you'll be joining the HQ Global Service Group at Nova.

We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide, responsible for training, installing and supporting all Nova products.

We foster teamwork, excellence, and innovation, making customer success our main goal.

Responsibilities

  • Be the service focal point (Tier-3) for all service technical needs of products
  • Involved in product development activities; make sure field and customer needs are well-represented and prioritized during the product roadmap
  • Lead all field technical escalations
  • Actively participate in product evaluations
  • Proactively generate knowledge transfer sessions and OJT for FSEs worldwide
  • Write and implement procedures to improve field knowledge and performance
  • Lead NPI -new product introduction from early development stage to systems maturity and introduce it to Nova service Engineers and customers 

Requirements

  • B.Sc. in Electronics/Mechanical Engineering or equivalent—Must
  • Minimum 3 years as Tier-3/4 Support Engineer
  • Previous experience and familiarity with the semiconductor industry or capital equipment manufacturers—an advantage
  • Excellent troubleshooting skills
  • Excellent level of English—both spoken and technical
  • Previous proven experience working with global customers/accounts on site
  • Ability to work independently
  • Proven knowledge in SEMI E10, SPC, TRIZ, structured problem solving, DOE, JMP, Python, and data analysis—an advantage 
  • Ability to travel—30% of the time
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