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Field Service Engineer

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Role Description

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.


About us:

  • Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, mathematics, algorithms, software and hardware expertise to redefine the limits of what is possible in semiconductor manufacturing.
  • We invite you to join our dreamers and winners and brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers.
  • We dive deep to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.


Why Nova:

  • Fortune magazine chose Nova as one of the fastest growing companies in the world in 2019 and 2020
  • Great Place to Work-Certified™ 2022
  • Opportunity to collaborate with the best in this field, our 1000+ employees love coming to work every day in our 12 offices across the globe and share their passion for technology and innovation 

Responsibilities

A Field Service Engineer, based in Austin, TX as a primary site supporting TI Dallas and Samsung Austin Semiconductor. Service:

  • Support Nova and End Users service as defined under Nova’s warranty and service support agreements
  • Maintain proper reporting methods for all activities of customer support as defined by the Service Manager
  • Assist in new equipment installations, “add-ons,” and upgrades
  • Provide feedback to the US headquarters based on experience gained with customers
  • Produce regular reports to customer and Nova management
  • Provide customer training and retraining
  • Ensure an adequate level of know how among customers’ ‘users’
  • Manage Nova’s parts inventory at the locations assigned to this position
  • Assist in setting Nova’s spare parts stock policy and maintain proper levels of stock in accordance with that policy
  • Repair parts and components according to general service policy
  • Verify that spare systems are stored properly and are available without delay when needed
  • Provide sales support and sales related information
  • Collaborate with sales and customer on-site evaluations
  • Be familiar with customer operating methods, procedures, and policy
  • Adhere to customers’ site policies and guidelines with regards to safety, performance and behavior
  • Maintain customers’ information with the utmost confidentiality
  • Be polite, cordial, considerate, and respectful when communicating with customers
  • Provide customer support during working schedule defined by service contract
  • Be prepared to support the customer beyond the defined working schedule as required

Requirements

  • BS in Electrical / Mechanical Engineering or equivalent experience
  • Minimum of 2 years of experience in semiconductor highly preferred
  • Must have minimum 2 years of experience as a Field Service Engineer
  • Strong mechanical and electrical aptitude with independent troubleshooting ability.
  • First level software troubleshooting and support
  • The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
  • Understanding of semiconductor practices, safety, ergonomics, and yield requirements
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