An Inside Look at Life as a Service Coordinator at Nova Taiwan

Starting as a financial assistant, Jessica's journey at Nova Taiwan took an exciting turn to become a service coordinator. Her role blends expertise with building customer connections, all while being backed by the Nova family's support. Jessica's story captures the spirit of growth, teamwork, and lasting bonds at Nova Taiwan. 

Jessica, you've been with Nova Taiwan for many years, and your role as a service coordinator is crucial in ensuring smooth operations. Can you share with us how your journey at Nova began and what motivated you to stay with the company for so long?

Back in the day, I started out as a financial assistant here at Nova, and after about a year and a half, an exciting opportunity came knocking. Nova saw potential in me and entrusted me with the role of a service coordinator, which I've been owning ever since. Being a service coordinator might sound like a walk in the park, but trust me, it's more like an intricate dance where I need to showcase not only my professional prowess but also play matchmaker between our customers and various Nova teams.

It's a challenging role, but the magic lies in the people I'm fortunate to collaborate with. The camaraderie here is beyond compare; my colleagues are as welcoming as a warm family. Ready to lend a hand, they're the wind beneath my wings, lifting me up when the going gets tough. So, while it might get chaotic at times, the unity and support from my Nova family fuel my drive and keep me moving ahead.

As someone who interacts closely with customers, what do you enjoy most about your role as a service coordinator at Nova Taiwan?

For me, it's all about ticking off those customer demands and crafting solutions that respond to their needs and requests. There's an undeniable sense of fulfillment when I receive those heartfelt "thank you" messages from our users. It's like a validation that we're not just providing services, but genuinely making a positive impact.

Can you tell us about a particularly memorable or challenging customer service experience that you've encountered at Nova Taiwan?

Back when I started as an AP coordinator, collaborating with FSEs from various countries for quarterly inventory counts was an unforgettable adventure. The diversity of cultures and perspectives added an extra layer of complexity, making it a truly memorable learning experience. Additionally, catering to users from different countries exposed me to the importance of tailoring our services to resonate with distinct cultural nuances. It's these encounters that shape our adaptability and enrich our professional growth.

As part of the Nova Taiwan team, what do you value most about the company's culture and work environment?

At Nova, it's more than just a workplace; it's a family where mutual support and collaboration are at the core. Within this close-knit community, you're never alone in facing challenges, and the collective spirit ensures that everyone's contributions are acknowledged and valued.

Lastly, what are your aspirations for the future, both personally and professionally, as part of the Nova Taiwan family?

One of my significant aspirations is to celebrate my 25th and 30th anniversaries with Nova, marking milestones in my journey within the Nova Taiwan family.

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