Service
Leixlip, IERole Description
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1400 people in four R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance, you may contact us at [email protected]
The Service team at Nova is looking for a Service Team Coordinator to supervise a team of service engineers and support our customer.
You’ll be joining the Global Business Group, a competitive and familial environment. We work as a team, and individually, to drive the success of our business using our winning attitude!
We simply do things differently. What about you?
Responsibilities
- Primary owner of account Ireland: Manage install base performance and service business targets, achieving service contract targets (tool uptime, MTTR, MTBF, etc.).
- In addition to team leadership and service coordination responsibilities, the role requires approximately 70% hands-on technical work, e.g. in the cleanroom environment.
- Service team management: Allocate resources, align daily plans with customer needs, identify skill gaps, plan trainings, and motivate the team to improve customer satisfaction.
- Service escalation and collaboration: Handle Level 1 and 2 escalations, collaborate with Service and Division for technical guidance, ensure smooth customer communication, and track progress till closure.
- Support and planning: Support Nova and End Users under warranty and service agreements, plan new tool installations, and manage WH and parts stock for local inventory.
- Strategic contributions: Contribute to account service business strategy, drive value-added service products/upgrades, and initiate Best Known Method (BKM) sharing across sites and globally.
Requirements
- Semiconductor cleanroom experience: 3-5 years, preferably with team lead experience.
- Understanding of fab service requirements, procedures, and protocols, with the ability to define and achieve targets for customer satisfaction.
- Excellent interpersonal and communication skills.
- Ability to handle stressful situations and lead a team to overcome challenges.
- Willingness to travel 15-20%.
Your Benefits
- Competitive Compensation: We offer you financial security and salaries above the industry average.
- Appreciation: We treat all our employees with respect, trust, and recognition at all times.
- Onboarding: Through our well-structured onboarding process, we integrate you into the company quickly and effectively.
- Non-Cash Allowance: You receive an attractive non-cash allowance of 100€ per month, giving you the flexibility to decide how to use these funds. It is your personal budget for a higher quality of life.
- Work-Life Balance: We provide the best conditions to balance work and personal life, offering a hybrid work environment with flexible working hours, remote work, and flextime.
- Professional Development: We place great value on continuous development and the acquisition of new skills through personalized training and development programs, as well as through our tailored learning platform.
