Service
Hsinchu, TWRole Description
What we are looking for
We’re looking for a Service Manager who is a self-starter, has a positive attitude, is a team player, and can support and manage FSEs and our systems at our customer sites in a professional manner and focuses on all service’s business aspects. Planning and overseeing new initiatives, research and developing new opportunities, increasing value to the customers, attending customer’s meetings. Work closely with the account, sales team and service teams and HQ service managers.
Responsibilities
What you will be doing
- Customer Insight & Planning: Interpret client needs into efficient team action plans.
- Technical Leadership: Guide the team as the key technical expert.
- Workflow Implementation: Enforce advanced operational methods and standards.
- Project Engagement: Involve in all project phases from Evaluation to Acceptance.
- Flexible Task Management: Handle diverse tasks and resource sharing as needed.
- Escalation Management: Lead and coordinate site operations and escalations.
- Technical Liaison: Ensure resolution of technical issues in collaboration with Service and PD teams.
- Knowledge Management: Oversee knowledge sharing and collaboration at the site.
- Business Development: Drive new business opportunities and support technical pre-sales.
- Opportunity Identification: Identify and engage new business prospects.
- Team Support: Backup engineers and ensure continuous service delivery.
- Performance Monitoring: Monitor team training, reports, and inventory status.
- Sales Support: Provide information and support for sales activities.
Requirements
- Technical degree required in relevant fields
- Previous experience working with multi-discipline complex capital equipment, ideally semiconductor manufacturing or related industries
- Knowledge in metrology and analysis equipment
- Experience in Semiconductor Process/Process Control market is an advantage
- Business knowledge and experience, especially in services
- Fluent in English
That special something you bring in
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization.
Get to know us better
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1400 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
