Service
Hsinchu, TWRole Description
What we are looking for
The Service Team at Nova is looking for Field Service Engineer with high technical skills to support and provide unique customer value. In this role, you will be responsible for a wide range of technical and support functions aimed at ensuring the smooth operation of equipment in the field.
Your insights and observations will help on improvements and adjustments to both the equipment and support processes, contributing to the overall enhancement of the company’s offerings.
Responsibilities
- Implement, analyze, diagnose, evaluate and troubleshoot technical equipment problems, and support company systems in the field.
- Collaborate closely with users, and to maintain, support, and guide proper training.
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control.
- Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Support in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
Requirements
- Completed training or studies in the field of chemistry or natural science
- 2+ years hands-on experience in hardware/software integrated testing and troubleshooting of highly sophisticated semiconductor wafer metrology systems are preferred.
- Well Knowledge of Semiconductor will be a plus.
- Able accept work shift and oversea support if needed.
- Proficient in English, good written and verbal communications skills.
That special something you bring in
- Good communication skills, team player, service oriented.
- Aggressive, able to work under high pressure.
- Good customer service skills, interpersonally skills.
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
