Service
Shanghai, CNRole Description
What we are looking for
We’re looking for an excellent, customer-oriented Sentronics Field Service Engineer who will be responsible for Nova’s products customer service, reporting to Nova’s service manager.
The Field Service Engineer is an importance role responsible for tool installation and resolving issues customer encounter, ensuring Nova tool has a good condition and high utilization to support customer manufactory. This position involves deep analysis of technical issues, prevention plans, and effective communications, as well as the customer satisfaction and implementation of CIP to drive stabilization, productivity, and sustainability in the customer site.
Responsibilities
What you will be doing
- Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
- Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Assist in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
Requirements
- Bachelor’s degree related to Semiconductor / Engineering industry. – Mandatory
- Work on standby and oversea support if need.
- Prior experience in semiconductor industry would be an advantage.
- Proficient in English.
- Fresh graduates are welcome.
- Good communication skills, team player, service oriented.
- Ability to work cooperatively in a team environment, and under demanding timelines.
- Proactive with a hands-on approach.
- Positive attitude and able to work independently.
Get to know us better
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
