Service
Shanghai, CNRole Description
What we are looking for
The China Service Team at Nova is looking for an excellent service coordinator to provide support for service team and customers in Shanghai area.
· Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.
· We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges and work together in multidisciplinary global teams to find answers.
· We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.
Responsibilities
What you will be doing
- Work closely with the Country Business Manager, service managers, and Account managers on forecasting, revenue and ongoing customer Business related activities.
- End-to-End Order fulfillment from Opportunity to Quote to Customer Purchase order up to Delivery and cash collection escalations.
- Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply dates and shipping plan.
- Work closely with the Service engineers, manage service call fulfillment, Safety stock follow up and re-ordering from HQ.
- Manage Customer returns of faulty parts to HQ for repair (RMA).
- Work closely with the HQ Global Service Business Operations teams for monthly/ quarterly revenue closing, customer forecast and communicate risks.
That special something you bring in
- Excellent communication, presentation, and interpersonal skills to get along well with team members and customers.
- Good English listening and speaking ability is better.
Requirements
- Ability to multi-task, prioritize workflow and complete tasks with a high level of organization, responsibility, and efficiency, ability to provide excellent performance under pressure.
- Fluent English – Speaking, Reading, Writing
- BA / B.Sc. in Industrial Engineering and Management / Business Management or equivalent.
- +2 years of experience as Service coordinator in a global multi-disciplinary company.
- Strong analytic skills.
- Strong excel skills – Must be proficient in Excel (including formulas, functions, pivot etc.
- Highly developed sense of integrity and commitment to customer satisfaction.
- ERP systems – a must. ERP Priority - an advantage.
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
Shanghai, CN
Shenzhen, CN
Shanghai, CN