Service
Singapore, SGRole Description
The DMD department at Nova Singapore is looking for a Field Service Engineer to support our business and drive its growth.
As a Field Service Engineer, you will play a pivotal role in DMD division, contributing to the overall success of Nova. This position offers an exciting opportunity for individuals who are passionate about Semiconductor and are eager to make a meaningful impact through the role.
Responsibilities
Role & Responsibilities:
- Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
- Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Assist in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
Requirements
- Bachelor’s degree related to Semiconductor / Engineering industry. – Mandatory
- Work on standby and oversea support if need.
- Prior experience in semiconductor industry would be an advantage.
- Proficient in English.
- Fresh graduates are welcome.
- Good communication skills, team player, service oriented.
- Ability to work cooperatively in a team environment, and under demanding timelines.
- Proactive with a hands-on approach.
- Positive attitude and able to work independently.
The extra spice:
- Enthusiasm and energetic.
- Good at thinking and open-minded.
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