Service
Bad Urach, DERole Description
As a Senior Technical Product Specialist (m/f/d), you play a pivotal role in ensuring that our chemical metrology systems are understood, applied, and operated at their highest potential. You are the technical backbone for both internal teams and customers: developing and refining training materials, explaining complex measurement methods, and supporting users in troubleshooting, maintenance, and application optimization.
Join us now!
Responsibilities
- You develop, maintain, and optimize technical training materials for our chemical metrology systems – in collaboration with the Field Service Engineers and the Service Director.
- You conduct customer and internal trainings – on‑site, in the lab/cleanroom, or remotely – communicating complex technical content clearly and in a practical, hands‑on manner.
- You analyze service cases, customer feedback, and system usage to derive improvements for training materials, service processes, and product specifications.
- You explain product functions, chemical measurement methods, troubleshooting, and maintenance steps in a clear, application‑oriented way.
- You work in direct exchange with customers, gather requirements, and derive optimization proposals for service products and internal trainings.
Requirements
- Completed technical studies or technical training in chemistry, chemical engineering, mechanical engineering, electrical engineering, or a comparable field
- Solid understanding of chemical processes and measurement methods, ideally with a connection to chemical metrology
- Strong ability to present complex technical content in a clear and understandable way, as well as experience conducting technical trainings
- Excellent teamwork and cross‑functional collaboration skills when working with Field Service Engineers, service management, and customers, along with a structured, service‑oriented approach to work
- Experience in the semiconductor industry, particularly in the areas of process chemistry, metrology, or technical service
Our Benefits
- We offer you financial security with a market‑competitive salary that is reviewed annually. In addition, you benefit from numerous perks that complete your overall package.
- Every month, you receive €100 tax‑free that you can use flexibly through our benefits platform.
- We provide a hybrid work model with flexible hours and the option to work remotely from any EU country for up to 20 days per year.
- Innovation, creativity and personal responsibility are not just buzzwords for us—they are part of everyday life.
- Your health comes first, with ergonomic workstations, subsidies for computer glasses and participation in the JobRad bike‑leasing program.
- Receive up to €110 per month in childcare support for preschool‑aged children.
- Enjoy free daily breakfast, fresh fruit, coffee, tea and water, as well as subsidized lunch.
- You can also look forward to additional gifts to celebrate your birthday and other special occasions.
- Experience a warm, family‑like work environment with regular team events that are not only fun, but also strengthen our bond.
- Make use of our in‑house learning platform and tailored training programs to support both your professional and personal development.
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