Service
Austin, TXRole Description
Nova is seeking an experienced Service Manager to lead service operations and drive service business growth for a key customer across its site in the United States.
The Service Manager is accountable for service delivery, customer satisfaction, operational performance, team development, and service revenue growth for the assigned account.
Why Nova:
- Certified Great Place to Work: Recognized between 2022-2026 based on employee feedback, and consistently ranked among the Top 30 companies in our industry for workplace excellence.
- Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high-impact solutions.
- Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting-edge metrology tools, work with top engineers, and participate in ongoing industry training programs.
Responsibilities
- Lead and manage the Field Service Engineering team, including hiring, onboarding, training, and development.
- Oversee daily service operations, ensuring timely technical support, equipment uptime, and customer satisfaction.
- Manage technical escalations, troubleshooting, preventive maintenance, and issue resolution.
- Establish service processes, KPIs, and operational standards to support account growth.
- Plan team schedules, resources, and service coverage based on customer requirements.
- Build strong relationships with Samsung Austin & Taylor stakeholders and serve as the primary service contact.
- Collaborate with Applications, R&D, and global Service teams to resolve technical challenges.
- Ensure service readiness for new equipment installations and future business expansion.
- Drive continuous improvement, safety, and operational efficiency.
Requirements
- Bachelor's degree in Engineering, Physics, or a related technical field preferred
- 7+ years of experience in semiconductor equipment service or field engineering.
- 3+ years of technical team leadership or management experience.
- Strong technical troubleshooting and customer management skills.
- Experience managing service operations in a semiconductor fab environment.
- Strong communication, leadership, and organizational skills.
- Ability to support customer needs outside regular business hours when required.
- Preferred: Experience with semiconductor metrology equipment and building or scaling service teams.
- Fluency in Korean is a plus
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
