Service
Austin, TXRole Description
Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.
Why Nova:
- Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category
- Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
- Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers
Responsibilities
- Support Nova and End Users service as defined under Nova’s warranty and service support agreements
- Maintain proper reporting methods for all activities of customer support as defined by the Service Manager
- Leading equipment escalations in front of customer and the division
- Assist in new equipment installations, “add-ons,” and upgrades
- Provide feedback to the US headquarters based on experience gained with customers
- Produce regular reports to customer and Nova management
- Provide customer training and retraining
- Ensure an adequate level of know how among customers’ ‘users’
- Manage Nova’s parts inventory at the locations assigned to this position
- Assist in setting Nova’s spare parts stock policy and maintain proper levels of stock in accordance with that policy
- Repair parts and components according to general service policy
- Verify that spare systems are stored properly and are available without delay when needed
- Provide sales support and sales related information
- Maintain customers’ information with the utmost confidentiality
- Maintain professional, courteous, and respectful communication with customers
- Collaborate with sales and customer on-site evaluations
- Be familiar with customer operating methods, procedures, and policy
- Adhere to customers’ site policies and guidelines with regards to safety, performance and behavior
Requirements
- Bachelor’s degree in Engineering required (Electrical or Mechanical Engineering preferred), or a minimum of 7 years of relevant experience in lieu of a degree.
- Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology tool experience is plus.
- Comfortable performing basic data analysis using Excel or similar software.
- Ability to interpret data effectively and draw meaningful insights.
- Skilled in creating clear narratives around data-driven findings.
- Confident presenting data insights internally and to customers.
- Knowledge in optics, GUI SW design, and mechanical components.
- Must be able to support a rotating shift schedule, including day and night shifts (8:00 AM-12:00 PM or 3:00 PM–12:00 AM), as well as overtime and weekend on-call assignments.
- Ability to travel US and Internationally and support other customer sites- travel up to 25%.
What will make you succeed in the role?
- Working knowledge of integration with different equipment platforms, communication protocols such as SECS/ HSMS
- Understanding of semiconductor practices, safety, ergonomics, and yield requirements.
- Owning a data driven approach in troubleshooting and escalations.
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
