Service
Ballston Spa, NYRole Description
Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.
Pay Range: $82,000- $115,000 Annually (DOE)
Why Nova:
- Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category
- Doubled in revenue from 2020 to 2022
- Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
- Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers
Responsibilities
- Perform installation, setup, calibration, and upgrades of optical and vacuum systems at customer facilities.
- Support new equipment installations, add-ons, and system enhancements in accordance with Nova’s warranty and service agreements.
- Conduct preventive and corrective maintenance to ensure optimal system performance.
- Provide on-site technical support and troubleshooting for mechanical, electrical, and first-level software issues.
- Repair system parts and components following approved service policies and procedures.
- Ensure spare systems, parts, and tooling are properly stored, tracked, and readily available.
- Deliver customer training and retraining on equipment operation, maintenance, and best practices.
- Maintain and elevate technical knowledge among customer users.
- Provide polite, professional, and respectful communication at all times.
- Prepare detailed service reports, technical documentation, and maintenance records.
- Provide routine reports to customers and Nova management regarding system health, activities, and milestones.
- Conduct customer meetings and presentations (daily/weekly/monthly/quarterly) on tool performance, fleet status, and key operational metrics.
- Work closely with engineering, R&D, sales, and customer support teams to resolve complex issues and enhance product reliability.
- Support sales activities through on-site evaluations, technical insights, and customer feedback.
- Adhere to all customer site safety requirements, cleanroom protocols, and performance guidelines.
- Maintain full confidentiality of customer and Nova proprietary information.
- Travel domestically and internationally (10–30%) to perform installations, support activities, and technical service.
Requirements
Must have:
- Bachelor’s degree in Engineering, Physics, Electronics, or a related technical field, or equivalent hands-on experience.
- 3–5+ years of field service experience in the semiconductor industry.
- Strong mechanical and electrical aptitude with proven independent troubleshooting abilities.
- Solid knowledge of vacuum technology, optics, lasers, and semiconductor process tools.
- Ability to diagnose and resolve mechanical, electrical, and first-level software issues.
- Experience working in cleanroom environments and familiarity with semiconductor fabrication processes.
- Excellent problem-solving skills with the ability to work independently under pressure.
- Strong interpersonal and communication skills with a customer-focused mindset.
- Willingness and ability to travel domestically and internationally (10–30%).
Nice to Have:
- Experience working with multi-discipline semiconductor metrology equipment.
- Knowledge of integration protocols and equipment communication interfaces such as SECS/HSMS.
- Experience with data analysis, reporting tools, and system performance metrics.
- Background in optical alignment, laser diagnostics, and vacuum subsystem calibration.
- Familiarity with safety standards and compliance requirements for high-vacuum, RF, optical, and high-voltage systems.
- Additional certifications or specialized training in vacuum technology, optics, laser safety, or semiconductor equipment maintenance.
That special something you bring in:
- Strong analytical thinking and attention to detail
- Composure under pressure and reliability in time-critical situations
- Clear and confident communication
- Customer-focused mindset and relationship-building ability
- Independence and resourcefulness
- High level of organization and workflow efficiency
- Natural curiosity and continuous learning mentality
- Effective cross-functional collaboration
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
