The System Engineer serves as a field-oriented system expert for one of our customers account, responsible for systematically managing escalations, evaluations, and advanced support projects. This role emphasizes structured project management, proactive communication, detailed follow-up, mentorship of service teams, leading technical discussions, and ensuring timely and quality resolutions.

Why Nova:

• Certified Great Place to Work: Recognized in 2022, 2023, 2024 and 2025 based on employee feedback, and consistently ranked among the Top 30 companies in our industry for workplace excellence.
• Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high-impact solutions.
• Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting-edge metrology tools, work with top engineers, and participate in ongoing industry training programs.

• Technical Evaluations: Systematically manage hardware-level evaluations, covering both immediate and strategic technical requirements, with structured communication and regular follow-up with local service and applications teams, customers, and HQ.
• Escalation Management: Manage escalations raised by Intel, ensuring structured documentation, clear communication, regular follow-ups, and adherence to established timelines, technical requirements, and account priorities.
• Customer Interface: Serve as the lead technical representative during escalations, employing systematic approaches for containment, resolution, preventive actions, ongoing communication, and detailed follow-up throughout the escalation cycle.
• Technical Authority: Provide structured technical leadership for troubleshooting, escalations, evaluations, and business development, employing systematic communication and follow-up practices across local and HVM accounts.
• Advanced Tools Utilization: Implement and leverage advanced Python-based analytical tools for swift data analysis, enabling rapid and informed decision-making and conclusion generation.
• Expert Collaboration: Collaborate with Service and Application team leads to offer theoretical insights and hands-on technical support, maintaining structured communication and follow-up to ensure alignment with management-defined priorities.
• Headquarters Feedback: Communicate with HQ teams regarding necessary Engineering Change Orders (ECOs), employing structured documentation, regular updates, and thorough follow-ups driven by fleet performance data, customer feedback (VOC), and business requirements.
• Software Upgrades: Manage alpha-phase software upgrade activities, including process reviews, detailed risk assessments, thorough documentation, proactive communication, and regular follow-ups with HQ SW, HW and local teams.
• Information Management: Systematically track, manage, and communicate updates regarding ECOs, software, firmware, and hardware upgrades from HQ, ensuring structured updates, documentation, and follow-up with local teams.
• Application Team Support: Provide systematic and structured support to the Application team during escalations, development phases, and other hardware-related activities, ensuring clear communication and detailed follow-up.
• Reporting: Generate weekly management reports summarizing ongoing project statuses, critical issues, recommended actions, structured timelines, and clearly documented follow-up plans.