Service Operations
Rehovot, IL (Nova HQ)Role Description
What we are looking for:
The Sales & Service Business Operations (SSBO) team drives scalable growth, operational excellence, and data-driven decision making across Nova’s global Sales and Service organization.
Nova is seeking a Sales Operations Director to lead global business operations, including sales processes, forecasting, processes, and systems. This senior role combines strategic leadership with hands on execution and cross functional influence
Responsibilities
- Lead and develop a global Sales Operations team supporting regions and key accounts
- Act as the global owner of end-to-end commercial processes
- Drive integration of forecasting, planning, pricing, agreements, commissions, and customer lifecycle operations
- Partner closely with Sales leadership, business divisions, and Finance
- Enhance and standardize processes within Salesforce and Oracle ERP while ensuring data quality and system alignment
- Define roles, KPIs, and accountability, and oversee day-to-day execution
- Own commercial processes including quoting, pricing, agreements, sales orders, and evaluations
- Establish and improve global processes, controls, and documentation, ensuring compliance across regions
- Support planning, analysis, reporting, and executive reviews
- Foster a culture of operational excellence, discipline, and data-driven decision-making
Requirements
- B.Sc. in Industrial Engineering – mandatory
- 10+ years of experience in Business Operations / Sales Operations in a global, complex B2B environment (semiconductor industry strongly preferred)
- Proven experience managing and scaling teams
- Demonstrated ability to operate at Director level, partnering with senior leadership and executives
- Strong Salesforce and CRM experience
- ERP knowledge (Oracle advantage)
- Deep understanding of forecasting, pricing, and commercial governance
- Advanced analytical skills
- Experience in SOX-controlled environments
That special something you bring in:
- Strong management presence and influence
- Ability to work in complex, global, matrix organizations
- High standards for accuracy, compliance, and execution
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
