Service
Dongtan, KRRole Description
We are looking for a Technical Product Specialist to provide global technical leadership in resolving critical customer issues and driving product excellence for the Chemical Metrology Division (CMD).
- In this position, you will serve as the technical voice of the customer, supporting field issue resolution, product upgrades, technical training, and continuous product improvement initiatives.
- You will work closely with Global Service, Product Marketing, Engineering, R&D, and regional Sales and Service organizations to ensure customer success and contribute to next-generation product development.
Responsibilities
What will you do as Technical Product Specialist?
- Lead the resolution of critical customer technical issues through troubleshooting, root cause analysis, corrective actions, and escalation management.
- Serve as the key technical interface between customers and internal stakeholders, driving collaboration across Product Marketing, Engineering, Application, Sales, and Service organizations.
- Act as the Voice of Customer (VOC) and contribute to product enhancements and next-generation product development.
- Lead technical training and capability development programs for Field Service Engineers (FSEs).
- Develop and maintain Standard Operating Procedures (SOPs) and promote service best practices across global organizations.
- Provide technical consultation and application support to customers and regional Service teams.
- Support customer evaluations, demonstrations, field upgrades, and strategic technical projects to ensure successful outcomes and customer satisfaction.
- Contribute to global Technical Product Specialist initiatives and continuous improvement programs.
Requirements
- Bachelor's degree or above in Engineering, Chemistry, or a related technical discipline.
- Electrical and software troubleshooting skills.
- Strong analytical and problem-solving skills.
- Knowledge of the semiconductor industry (tools, processes, end-user requirements, etc.).
- 7+ years of experience in the semiconductor industry or related high-tech industries.
- Electronics or Chemical background is preferred.
- Excellent cross-functional communication skills.
- Fluent English communication skills, both written and verbal.
- Proficiency in MS Office and other standard digital tools.
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
