Information Technologies
Fremont, CARole Description
The IT Team at Nova is looking for a highly motivated and service-oriented Help Desk Technician to support our growing technical operations in Fremont, CA. You will have the opportunity to troubleshoot hardware, software, and network issues while delivering best-in-class support to employees across multiple departments. Your strong problem-solving skills and technical knowledge will be fully utilized as you assist users via phone, email, and in-person support. You will work closely with IT engineers and business teams to ensure smooth daily operations and continuous improvement of our support systems.
Pay Range: $85,000- $110,000 Annually (DOE)
Why Nova:
- Certified Great Place to Work: Recognized in 2022, 2023, and 2024 based on employee feedback, and consistently ranked among the Top 30 companies in our industry for workplace excellence.
- Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high-impact solutions.
- Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting-edge metrology tools, work with top engineers, and participate in ongoing industry training programs.
Responsibilities
- Work in collaboration with global IT teams (Infrastructure, Cyber, Applications)
- Responsible for supporting US users.
- 1st and 2nd Tier of Microsoft Windows client support (Windows 10 and 11)
- Workstation hardware and software troubleshooting.
- Installation and support of user environment
- Support peripheral equipment
- User and permission management
Requirements
- Team player with a will-do attitude
- Cisco Certified Network Associate Certificate is a plus
- At least 3 years of IT support experience
- Experience with endpoints running Windows 10 & 11
- Experience with small project management
- Experience Microsoft Office 365 support
- Must have identity management support experience
- Networking experience
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
