Service
Rehovot, IL (Nova HQ)Role Description
What we are looking for
The service team at Nova is looking for a Service Engineer located in China to provide product support at Nova customers.
In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
Responsible for training, installing, and supporting all Nova products at customer sites in China.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities
What you will be doing
- Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the territory.
- Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel.
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Lead technical field escalation.
- Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
- Assist in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
- Support the customer beyond the defined working schedule as required.
Requirements
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
