Service
Singapore, SGRole Description
The CMD department at Nova Singapore is looking for a Field Service Engineer to support our business and drive its growth.
As a Field Service Engineer, you will play a pivotal role in CMD division, contributing to the overall success of Nova. This position offers an exciting opportunity for individuals who are passionate about Semiconductor and are eager to make a meaningful impact through the role.
Responsibilities
- Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
- Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Assist in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
Requirements
- Bachelor’s degree related to Semiconductor / Engineering industry. – Mandatory
- Chemical or related in engineering or relative course would be an advantage.
- Prior experience in semiconductor industry would be an advantage.
- Work on standby and oversea support if need.
- Proficient in English.
- Fresh graduates are welcome.
- Good communication skills, team player, service oriented.
- Ability to work cooperatively in a team environment, and under demanding timelines.
- Proactive with a hands-on approach.
- Positive attitude and able to work independently with strong service mentality.
- Pleasure in working with demanding customers on site.
- Willingness to learn highly complex technology.
That special something you bring in
- Excellent communication, presentation, and interpersonal skills to get along well with team members and clients.
- With strong analytical ability, can deal with sudden problems on the spot in time.
- Have a certain professional ability, so that customers feel they can trust you.
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
