Service
Manassas, VARole Description
Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products. Engineers must demonstrate the ability to interface with Tech Support, multifunctional groups to ensure the successful support, installation, qualification, maintenance, and repair of Nova products at factory locations or at customer sites in a manner that meets both customer and Nova expectations.
Why Nova:
- Certified Great Place to Work: Recognized in 2022, 2023, and 2024 based on employee feedback, and consistently ranked among the Top 30 companies in our industry for workplace excellence.
- Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high-impact solutions.
- Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting-edge metrology tools, work with top engineers, and participate in ongoing industry training programs.
Responsibilities
- Support Nova systems as defined under Nova’s warranty and End User service support agreements
- Maintain Nova’s parts inventory under the position’s control. Maintain proper level of stock in accordance with Nova’s spare parts stock policy, as set from time to time
- Assist in new equipment installations, “add-ons,” and upgrades
- Provide feedback to the division engineering and service teams based on experience gained with customers
- Employ FSRs for all service activities
- Provide customer training and retraining.
- Ensure an adequate level of know how among customers’ ‘users’.
- Repair parts and components according to general service policy, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems.
- Demonstrate ability to manage escalations and critical customer situations successfully.
- Act as primary contact between factory and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction.
- Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues.
- Report design, reliability and/or maintenance issues to engineering.
- Create, edit and review technical field and training materials and documentation.
- Support beta programs at customer sites and division engineering center
- Provide customer support during working schedule as defined by service contract
- Be prepared to support the customer beyond the defined working schedule as required
Requirements
- Working knowledge of capital semiconductor equipment, X-Ray, vacuum, and automated systems
- Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered
- Understanding of semiconductor practices, safety, ergonomics, and yield requirements
- First level software troubleshooting and support
- Working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
- This position requires manual and physical labor often working in cleanroom environment, involved with bend, crawl & working in and around systems within semiconductor fab
- Willing to travel to various regions for service-related events, customer training and associated support activities. Travel time estimated 15%.
That special something you bring in
- Excellent problem-solving skills
- Strong analytical, data analysis and diagnostics ability.
- Excellent written and oral communications
- Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures.
- Strong project and time management skills
- Excellent customer relations and communications skill.
- Excellent escalation management skills
- Ability to work effectively with a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sales.
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
