Service Operations
Role Description
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1600 people in four R&D centers and over 30 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
As a Technical Trainer Tech Lead (m/f/d) at Nova, you take the technical lead in developing and delivering high-quality training solutions for our advanced chemical metrology systems.
You define training standards, methodologies, and technical content while ensuring that complex product and application knowledge is translated into effective, hands-on learning experiences.
Working closely with R&D, Engineering, Product, Service, and global field teams, you ensure that technical knowledge is continuously transferred, standardized, and scaled across the organization. As a technical expert and mentor, you guide other trainers, drive continuous improvement of training concepts and materials, and help strengthen the technical capabilities of our global teams.
Join our team now!
Join us if you are
A technical expert and passionate knowledge sharer who enjoys turning complex technologies into practical learning experiences. You combine hands-on technical expertise with leadership and communication skills and enjoy working across functions and cultures to continuously raise the technical capabilities of global teams.
If you need assistance due to a disability, you may contact us at [email protected]
Responsibilities
- Own the global product training strategy and activities throughout the product lifecycle, ensuring alignment with Service, Product Management, Engineering, Applications, and business objectives
- Develop, maintain, and continuously improve technical training materials, including classroom, hands-on, remote, e-learning, tutorials, work instructions, and training videos
- Deliver technical training programs for employees, field service engineers, and customers worldwide, supporting new product introductions, upgrades, troubleshooting, and best-practice knowledge transfer
- Partner with regional Service teams and key stakeholders to identify competency gaps, define training priorities, assess training effectiveness, and drive continuous improvement across the global Service organization
- Manage training projects, schedules, LMS content and records, while serving as the central interface between product development and field organizations and incorporating field and customer feedback into training programs
Requirements
- Bachelor’s degree in Chemistry, Chemical Engineering, Electrical Engineering, or another relevant technical discipline; a chemical background is advantageous
- Relevant experience in technical training, content development, and delivery of instructor-led, hands-on, and digital learning programs
- Strong technical aptitude and troubleshooting capabilities, ideally combined with experience in semiconductor equipment, analytical instrumentation, or a related high-tech industry
- Strong instructional design, presentation, facilitation, project management, and digital content creation skills; experience with LMS platforms and video creation/editing is advantageous
- Excellent English communication and stakeholder management skills, with the ability to translate complex technical topics for different audiences, collaborate effectively in a global environment, and travel internationally up to 20%
Our Benefits
- We offer you financial security with a market‑competitive salary that is reviewed annually. In addition, you benefit from numerous perks that complete your overall package.
- Every month, you receive €100 tax‑free that you can use flexibly through our benefits platform.
- We provide a hybrid work model with flexible hours and the option to work remotely from any EU country for up to 20 days per year.
- Innovation, creativity and personal responsibility are not just buzzwords for us—they are part of everyday life.
- Your health comes first, with ergonomic workstations, subsidies for computer glasses and participation in the JobRad bike‑leasing program.
- Receive up to €110 per month in childcare support for preschool‑aged children.
- Enjoy free daily breakfast, fresh fruit, coffee, tea and water, as well as subsidized lunch.
- You can also look forward to additional gifts to celebrate your birthday and other special occasions.
- Experience a warm, family‑like work environment with regular team events that are not only fun, but also strengthen our bond.
- Make use of our in‑house learning platform and tailored training programs to support both your professional and personal development.
