Service
Bad Urach, DERole Description
We are looking for dedicated team players who want to actively shape our future.
As a Customer Service Team Lead (m/f/d), you will guide and develop a team of 3 colleagues, oversee the complete quotation‑to‑delivery process, and ensure smooth, accurate, and customer‑focused operations. You will also be responsible for meeting all export and foreign trade requirements, coordinating with internal stakeholders, and acting as the primary escalation point for complex cases.
Join our team now!
Responsibilities
- Lead, coach, and develop a team of 3 FTEs, ensuring smooth daily operations and continuous team growth
- Oversee the full order-to-invoice process, including quotations, order management, delivery coordination, and customer communication
- Ensure compliant handling of all export and foreign trade requirements, including documentation, export control, and Incoterms
- Act as the central interface to Sales, Logistics, Finance, and other internal stakeholders, ensuring transparent and effective collaboration
- Serve as the escalation point for complex cases and provide clear KPI reporting, root cause analyses, and process improvement initiatives
Requirements
- Completed commercial training and solid foundational commercial understanding
- Practical experience in foreign trade, especially export processes
- Confident use of Microsoft Office and good general IT/ERP understanding
- Previous experience in a similar customer service or order processing role
- First leadership experience or strong team‑leading skills (e.g., coordination, coaching, or acting as a deputy)
Our Benefits
- We offer you financial security with a market‑competitive salary that is reviewed annually. In addition, you benefit from numerous perks that complete your overall package.
- Every month, you receive €100 tax‑free that you can use flexibly through our benefits platform.
- We provide a hybrid work model with flexible hours and the option to work remotely from any EU country for up to 20 days per year.
- Innovation, creativity and personal responsibility are not just buzzwords for us—they are part of everyday life.
- Your health comes first, with ergonomic workstations, subsidies for computer glasses and participation in the JobRad bike‑leasing program.
- Receive up to €110 per month in childcare support for preschool‑aged children.
- Enjoy free daily breakfast, fresh fruit, coffee, tea and water, as well as subsidized lunch.
- You can also look forward to additional gifts to celebrate your birthday and other special occasions.
- Experience a warm, family‑like work environment with regular team events that are not only fun, but also strengthen our bond.
- Make use of our in‑house learning platform and tailored training programs to support both your professional and personal development.
Don’t see a position that shines at you?
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