Service
Hillsboro, ORRole Description
Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.
Why Nova:
- Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 & 2025 (Rated by our employees) Top 30 in our industry category
- Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
- Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers
Responsibilities
- Provide on-site and remote technical support to Nova customers in accordance with Nova’s warranty and service support agreements.
- Lead complex equipment escalations, acting as the technical owner in front of customers and internal stakeholders.
- Perform installation, commissioning, upgrades, and add-ons for new and existing equipment.
- Maintain accurate and timely service documentation, reports, and logs in accordance with Service Manager requirements.
- Deliver regular technical and status reports to customers and Nova management.
- Provide customer training and retraining to ensure effective tool usage and sustained operational performance.
- Ensure a high level of technical know-how among customer operators and engineering teams.
- Act as a feedback channel to U.S. headquarters, sharing insights from customer usage, tool performance, and field experience.
- Manage Nova spare parts inventory at assigned customer locations, ensuring availability and compliance with stock policies.
- Assist in defining spare parts stocking strategies and maintaining optimal inventory levels.
- Perform repair and replacement of parts and components in accordance with Nova service policies.
- Verify proper storage, readiness, and availability of spare systems to minimize downtime.
- Collaborate closely with Sales, Applications, and Engineering teams to support customer evaluations, demos, and technical discussions.
- Provide pre-sales and post-sales technical support, including on-site evaluations and customer consultations.
- Develop a deep understanding of customer processes, operating methods, and site-specific procedures.
- Strictly adhere to customer site safety, performance, and behavioral policies.
- Be available to support customers outside standard working hours when required.
Requirements
- Bachelor’s degree in engineering or equivalent practical experience.
- Prior experience supporting multi-disciplinary semiconductor manufacturing equipment; metrology tool experience is a strong plus.
- Comfortable performing basic data analysis using Excel or similar tools.
- Ability to interpret technical and operational data and translate it into actionable insights.
- Skilled in building clear, structured narratives around data-driven findings.
- Confident presenting technical data and insights to both internal teams and customers.
- Working knowledge of optics, GUI software design, and mechanical systems.
- Willingness and ability to travel domestically and internationally up to 25% to support customer sites.
- Ability to document, present, and communicate technical findings in a clear, structured, and customer-facing manner.
What Will Make You Successful in This Role
- Strong working knowledge of equipment integration across multiple platforms and communication protocols (e.g., SECS/HSMS).
- Solid understanding of semiconductor manufacturing environments, including safety, ergonomics, and yield-driven requirements.
- A data-driven mindset for troubleshooting, root-cause analysis, and technical escalations.
- Ability to take ownership of complex technical issues and drive resolution in high-pressure customer environments.
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
