Service
Ballston Spa, NYRole Description
Our Global Business Group (GBG) is seeking a highly motivated Senior Field Service Engineer to support Nova's industry-leading chemical metrology and process control solutions used in semiconductor metal plating applications. These systems provide automated chemical analysis, monitoring, and dosing control of copper and specialty metal plating baths, helping customers maintain process stability, improve yield, and maximize tool uptime.
The ideal candidate combines strong analytical chemistry knowledge, semiconductor manufacturing experience, and hands-on troubleshooting skills. This role requires direct engagement with customer engineering, process, and manufacturing teams to ensure optimal system performance and customer satisfaction.
This position supports customers throughout the United States with primary coverage across the Northeast region (NJ, NY, CT, MA, VT, and surrounding areas) and requires frequent travel to customer sites.
Pay Range: $100,000- $125,000 Annually (DOE)
At Nova, we help the world's leading semiconductor manufacturers improve yield and accelerate innovation through advanced metrology solutions. By combining expertise in physics, optics, software, algorithms, and engineering, we push the boundaries of semiconductor process control.
Joining Nova means working alongside passionate innovators who thrive on solving complex technical challenges in a collaborative, global environment.
Why Nova?
- Named one of the World's Fastest Growing Companies by Fortune in 2019 and 2020
- Certified Great Place to Work®
- Global team of 1,000+ employees dedicated to innovation and customer success
- Opportunity to work with cutting-edge semiconductor technology and industry-leading customers
Responsibilities
Equipment Installation & Support
- Install, commission, qualify, maintain, troubleshoot, and repair Nova chemical metrology systems at customer sites.
- Perform preventive maintenance, upgrades, retrofits, software updates, and new system installations.
- Drive rapid resolution of mechanical, electrical, fluidic, software, and analytical measurement issues through both onsite and remote support.
- Support customers under warranty and service agreements while consistently meeting service-level expectations.
Analytical Chemistry & Process Support
- Troubleshoot chemical measurement and dosing systems used to monitor and control semiconductor plating bath chemistry.
- Analyze system performance data, measurement results, and process trends to identify root causes and recommend corrective actions.
- Support customers in maintaining critical plating bath parameters including metal concentration, additives, suppressors, accelerators, levelers, acids, and related chemistry components.
- Partner with customer process engineers to optimize metrology system performance and measurement accuracy.
Customer Success
- Train customer engineers, technicians, and operators on system operation, maintenance, calibration, and best practices.
- Build trusted relationships with customer process, manufacturing, equipment, and facilities teams.
- Provide technical support during process qualifications, tool evaluations, and production ramp activities.
- Serve as the primary technical escalation point for complex field issues.
Continuous Improvement
- Document service activities, maintenance records, technical findings, and corrective actions using Nova reporting systems.
- Manage spare parts inventory and recommend stocking levels at select key customer accounts.
- Collaborate with Engineering, Product Management, Applications, and R&D teams to resolve technical issues and improve product performance.
- Provide voice-of-customer feedback to support future hardware, software, and chemistry roadmap development.
Requirements
- Bachelor's degree in Chemistry, Chemical Engineering, Materials Science, Electrochemistry, or a related engineering discipline.
- 3+ years of experience supporting semiconductor manufacturing equipment, analytical instrumentation, plating process equipment, or equivalent customer-facing technical roles.
- Strong understanding of analytical chemistry principles and chemical measurement techniques.
- Experience troubleshooting complex electromechanical, fluidic, and automated systems.
- Experience working in semiconductor manufacturing or cleanroom environments.
- Ability to perform root cause analysis using system logs, process data, measurement trends, and customer observations.
- Excellent verbal and written communication skills with the ability to interface directly with customers at all organizational levels.
- Ability to work independently and manage multiple customer priorities simultaneously.
- Willingness to travel up to 75% within the United States, primarily across the Northeast region, with occasional international travel for training.
Preferred Qualifications
- Experience supporting semiconductor metrology, process control, analytical instrumentation, or chemical monitoring systems.
- Knowledge of semiconductor electroplating processes including copper, tin, nickel, or advanced packaging applications.
- Experience with semiconductor back-end, advanced packaging, PCB, or panel-level packaging manufacturing.
- Understanding of plating bath chemistry management, additive control, and chemical dosing systems.
- Familiarity with chemical analysis techniques such as titration, UV-Vis spectroscopy, chromatography, electrochemical measurements, or related methods.
- Knowledge of semiconductor equipment communication protocols including SECS/GEM.
- Experience utilizing statistical analysis tools for process monitoring and troubleshooting.
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
