Engineering
ChinaRole Description
The China Application / Service Team at Nova is looking for Application Engineers, Field Service Engineers and Service Coordinator Intern to provide excellent team support for China customers.
- Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.
- We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges and work together in multidisciplinary global teams to find answers.
- We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each one every one of us helps redefine what people can achieve through technology.
Responsibilities
Application Engineer: Shanghai/Shenzhen/Beijing/Jiangyin
- Supply on-site application support and metrology solutions to End users in CMP, CVD, Lithography and Etch process groups.
- To establish good technical relationships (and good communication channels ) with customers, have a comprehensive understanding of their process and issues.
- Maintain a high level of knowledge of the semiconductor industry, including future changes and trends.
- Remain involved and up to date with new metrology applications and products.
- Perform pre-sale demonstrations and presentations to customers.
- Help in developing new and current applications in close coordination with LTD or other subsidiaries.
- Provide sales support and sales-related information to the marketing group.
Field Service Engineer: Shanghai/Hefei/Dongguan
- Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
- Support OEM partners and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Assist in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
Service Coordinator: Shanghai
- Work closely with the Country Business Manager, service managers, on forecasting, revenue and ongoing customer Business related activities.
- End-to-End Order fulfillment from Opportunity to Quote to Customer Purchase order up to Delivery and cash collection escalations.
- Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply dates and shipping plan.
- Manage customer orders in ERP system to ensure all data is uploaded and facilitate order approval and invoice process with finance.
- Customer payment coordination, tracking to ensure timely collection.
- Work closely with the Service engineers, manage service call fulfillment and re-ordering from HQ.
- Manage Customer returns of faulty parts to HQ for repair (RMA).
- Responsible for regular documentation preparations for business with legal.
- Work closely with the HQ Global Service Business Operations teams for monthly/ quarterly revenue closing, customer forecast and communicate risks.
- Other tasks assigned by Business Service managers.
Requirements
Application Engineer:
- Above master’s degree in physical, Material Science Engineering or Chemical Engineering background.
- Knowledge with Semiconductor process.
- Must be able to work independently and be a team player.
- Good communication skills.
- Willing to travel to various regions for training (basic training for up to 2mths) and support activities.
- Strong analytical skills multi-tasking, good attitude and high EQ.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
- Ability to think creatively and strategically, with an excellent problem-solving mindset.
Field Service Engineer:
- Bachelor’s or master’s degree in mechanical/ Chemical Engineering or relative course.
- Knowledge and experience in the Semiconductor domain - a plus.
- Good communication skills, team player, service orientate.
- Ability to work shift and oversea support if needed.
- Proficient in English.
- Enthusiasm and energetic.
- Be good at thinking and open minded.
- Sense of responsibility and proactive attitude.
- Willing to travel if needed.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
- Ability to think creatively and strategically, with an excellent problem-solving mindset.
Service Coordinator Intern:
- Ability to multi-task, prioritize workflow and complete tasks with a high level of organization, responsibility, and efficiency, and ability to provide excellent performance under pressure.
- Fluent English – Speaking, Reading, Writing.
- BA / B.Sc. in Industrial Engineering and Management / Business Management or equivalent.
- +2 years of experience in manufacturing companies, solid experience in demand planning, customer services, or supply chain management.
- Strong excel skills – Must be proficient in Excel (including formulas, functions, pivot etc..).
- Ability to think creatively and strategically, with an excellent problem-solving mindset.
- ERP/Oracle systems – a plus. ERP Priority - an advantage.
Get to know us better
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
