Service
Manassas, VARole Description
Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.
Why Nova:
- Certified Best Places to Work from "Great Places to Work" between 2022-2026 (Rated by our employees) Top 30 in our industry category
- Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
- Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers
Responsibilities
- Provide onsite technical support for Nova systems under warranty and service agreements
- Perform troubleshooting, maintenance, repair, upgrades, and system recovery activities
- Support new equipment installations, qualifications, and system add-ons
- Collaborate with global support teams, applications engineers, and R&D to resolve complex technical issues
- Deliver customer training on system operation, maintenance, and best practices
- Generate technical reports and communicate system status to both customer and Nova management
- Manage spare parts inventory and ensure availability of critical components
- Support onsite customer evaluations and collaborate with sales teams as needed
- Maintain compliance with customer site procedures, safety standards, and cleanroom protocols
- Handle sensitive customer information with professionalism and confidentiality
- Support customers during assigned schedules and provide additional support when business needs require
Requirements
- BS degree in Electrical Engineering, Mechanical Engineering, or related technical field preferred (or equivalent hands-on experience)
- Minimum 3 years of experience supporting semiconductor equipment in a cleanroom environment preferred
- Experience with semiconductor metrology equipment is highly desirable
- Working knowledge of semiconductor manufacturing practices, safety standards, and fab operations
- Ability to perform first-level software troubleshooting and system diagnostics
- Comfortable performing physical work in semiconductor cleanroom environments, including bending, crawling, and working around large equipment systems
- Strong mechanical, electrical, and optical troubleshooting capabilities
What Will Help You Succeed:
- Strong troubleshooting and analytical problem-solving skills
- Ability to work effectively in cross-functional and customer-facing environments
- Excellent communication and escalation management skills
- Self-motivated mindset with strong ownership and accountability
- Ability to prioritize tasks and perform effectively with minimal supervision
- Strong mechanical, electrical, and system-level technical aptitude
- Experience interpreting technical data, diagnostics, and performance trends
- Customer-first attitude with a proactive and professional approach
Get to know us better:
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
