Service
Shanghai, CNRole Description
What we are looking for
We’re looking for an excellent, customer-oriented DMD Field Service Engineer who will be responsible for Nova’s products customer service, reporting to Nova’s service site leader.
The Field Service Engineer is an importance role responsible for tool installation and resolving issues customer encounter, ensuring Nova tool has a good condition and high utilization to support customer manufactory. This position involves deep analysis of technical issues, prevention plans, and effective communications, as well as the customer satisfaction and implementation of CIP to drive stabilization, productivity, and sustainability in the customer site.
Responsibilities
What you will be doing
- Implement the Customer Support Policy for the OEM End User.
- Supervise, maintain and support company systems in the field.
- Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
- Assist in new equipment integration, “add-ons,” and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
Requirements
- Bachelor’s or master's degree in mechanical engineering or relative course.
- Knowledge and experience in the Semiconductor domain - a plus.
- Good communication skills, team player, service orientate.
- Ability to work shift and oversea support if need.
- Proficient in English.
- Enthusiasm and energetic.
- Good at thinking and open minded.
Get to know us better
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology and process control solutions for semiconductor manufacturing.
With approximately 1,400 employees, three R&D centers and 31 sites worldwide, we provide valuable insights into the world’s most advanced industry. We leverage a variety of technological fields, including physics, optics, chemistry, and algorithms, to develop hardware and software solutions that measure nearly every advanced computer chip built in the world.
Nova dives deep into the atomic level, extracting unique insights using dimensional, materials and chemical metrology, providing our customers with crucial decision-making data, and addressing critical challenges by offering differentiated solutions.
Our outstanding, people-focused, and innovative culture means that every individual at Nova has the opportunity to make a significant impact and redefine the boundaries of what can be achieved through technology.
Sentronics Metrology GmbH (a Nova Company), recently acquired by Nova, is a leading metrology company specializing in high-precision measurement solutions for semiconductor manufacturing. Based in Mannheim, Sentronics brings over 25 years of expertise in developing cutting-edge metrology systems.
The company’s integration into Nova is already underway, and it is now an integral part of the Nova family, sharing the same values of innovation, quality, and customer satisfaction. The combination of Nova's global reach and Sentronics' advanced technology and specialized knowledge creates a unique platform for growth and innovation. As part of Nova, Sentronics will fully benefit from the exciting opportunities in the rapidly evolving semiconductor industry.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at [email protected]
